Installation

QoTrack provides a unified multi-platform ecosystem tailored for high-volume retail, wholesale, and multi-branch business operations. This guide covers the available applications, system requirements, step-by-step terminal installation, and how automated updates keep your terminals operating without downtime.

1. Overview of QoTrack Applications

2. System Requirements & Hardware Compatibility

Cloud Web Access

• Supported Browsers: Google Chrome (recommended for POS printing), Microsoft Edge, Mozilla Firefox, or Apple Safari.
• Connection: Stable broadband or mobile hotspot connection.

Desktop POS Terminal (Windows)

• Operating System: Windows 10 or Windows 11 (64-bit).
• Core Runtime: Microsoft Edge WebView2 (pre-installed on Windows 11; automatically verified during installation).
• Memory & Storage: Minimum 4 GB RAM, 500 MB free disk space.
• Supported Peripherals:
  • Standard USB and Network ESC/POS Thermal Receipt Printers (58mm / 80mm).
  • 1D & 2D USB/Bluetooth Barcode Scanners (HID keyboard emulation mode).
  • Multi-Monitor Secondary Displays for customer-facing itemized price previews.

Mobile & Tablet PWA

• Apple Devices: iPadOS / iOS 14.0 or newer using Safari.
• Android Devices: Android 8.0 or newer using Chrome.

3. How to Obtain the Applications

Accessing the Web Cloud Platform

Sign in directly with your organization credentials at: https://qotrack.com/auth/login/

Downloading the Desktop POS Terminal

To safeguard your organization's business records, desktop installers are gated to registered accounts:

1. Sign in to your account at qotrack.com.
2. Navigate to Resources > Downloads in the top navigation menu (or visit qotrack.com/downloads/).
3. Click Download for Windows to download Qotrack-Setup.exe.

Installing the Mobile PWA on Phone or Tablet

1. Open your mobile browser (Safari on iOS, Chrome on Android) and navigate to https://qotrack.com.
2. Tap the browser Share icon (Safari) or Menu (⋮) (Chrome).
3. Select Add to Home Screen (or Install App).
4. The QoTrack app icon will be added to your home screen for quick full-screen access.

4. Step-by-Step Desktop Terminal Installation

Follow this walkthrough to set up a new checkout terminal:

Step 1: Run the Setup Installer

Locate the downloaded Qotrack-Setup.exe in your computer's Downloads folder and launch it.

Step 2: Enter the Security Password

During installation, the setup wizard will prompt for an authorized installer password:

• Visit https://qotrack.com/downloads/ while signed into your manager account.
• Click Email Installer Password.
• The security password will be sent immediately to your registered email and phone number via SMS.
• Paste the password into the installer wizard and proceed.

Step 3: Launch and Connect to Workspace

Once installation completes, launch QoTrack Desktop from your desktop shortcut:

• Cloud Connection: Select Connect to Cloud (or enter https://qotrack.com) to link to your live cloud database.
• Local LAN Connection: If your business uses an in-store on-premise local server, enter your local IP address (e.g., http://192.168.1.10/qotrack).
• Click Connect to save your server profile.

Step 4: Secondary Customer Display Setup

If your terminal has a customer-facing monitor:

1. Connect the secondary display to your POS computer via HDMI, DisplayPort, or USB-C.
2. In Windows Display Settings, set the display mode to Extend these displays.
3. When navigating to Receipts/POS in QoTrack Desktop, the application automatically initializes the customer-facing view on Screen 2, displaying live item tallies and totals.

5. How Software Updates Work

QoTrack uses an automated, zero-disruption update delivery model designed to keep retail operations running smoothly without costly IT service calls:

┌─────────────────────────────────────────────────────────────────────────┐
│                      AUTOMATED UPDATE LIFECYCLE                         │
├────────────────────────────────────┬────────────────────────────────────┤
│   Continuous Cloud Feature Sync    │    Core Terminal Maintenance Sync  │
│   (Zero Downtime / Instant)        │    (Background / Applied on Launch)│
├────────────────────────────────────┼────────────────────────────────────┤
│ • POS screen workflows & layouts   │ • Hardware driver communication    │
│ • Tax calculation and currency     │ • Secondary display sync engine    │
│ • Product catalog & pricing rules  │ • Windows rendering performance    │
│ • User roles & permissions         │ • Native security definition updates│
└────────────────────────────────────┴────────────────────────────────────┘

Continuous Feature Updates (Instant)

Whenever your team updates prices, creates item categories, adjusts tax rates, or new POS features are deployed to the QoTrack platform, the desktop app immediately syncs these changes when connected. No file reinstallation is required.

Core Maintenance Updates (Silent Background Sync)

Improvements to hardware printing, peripheral communication, and security protocols download silently in the background. The next time the application is closed and reopened, the update finalizes automatically in seconds.

Best Practices for Terminal Administrators

1. Daily Morning Restart: Close and relaunch the QoTrack Desktop terminal at the start of each business day. This applies any pending background enhancements cleanly and ensures the local cache is synchronized with the server.
2. Stable Internet Connection: Ensure your cashier terminals have a stable connection at startup to verify license status and download the latest transaction rules.
3. Receipt Printer Testing: After applying operating system updates to Windows, run a test print from Settings > Hardware to verify default print margins and paper cutter settings.

6. Assistance & Support

If you encounter any issues during installation, password retrieval, or peripheral configuration:

• Visit the Help & Troubleshooting section in our docs.
• Contact your dedicated QoTrack account manager.
• Reach out to technical support via the live helpdesk at support@qotrack.com.