Identify and resolve common system errors.
Interface Overview
Common Issues
1. "Cannot Delete Account"
Error: When trying to delete a Chart of Accounts entry, you see "This account has transaction history". Solution:
- For accounting integrity, accounts with history cannot be deleted.
- Fix: Open the account, uncheck "Active", and save. This hides it from new transactions.
2. "Negative Inventory Not Allowed"
Error: When posting an Invoice, you see "Insufficient Stock". Solution:
- Your system is configured to prevent selling items you don't have.
- Fix 1: Record a Purchase Bill or Stock Adjustment to increase your count.
- Fix 2: If you know you have physical stock, enable "Negative Sell" on the Item Profile.
3. "Permission Denied"
Error: A user cannot see a specific menu or button. Solution:
- Go to Accountant > Roles.
- Select the user's role and check if the specific module (e.g., "Void Bills") is checked.
- User must logout and log back in for changes to apply.
4. "Browser shows old data"
Error: Different users see different UI elements or old cached content. Solution:
- We have implemented automated asset versioning. However, if the issue persists:
- Fix: Perform a "Hard Refresh" (Ctrl + F5 on Windows, Cmd + Shift + R on Mac).
5. "Cannot permanently delete this item because it is linked to transaction(s)"
Error: Toast notification displays: "Cannot permanently delete this item because it is linked to X transaction(s). Use soft-delete (archive) instead." Cause: To maintain double-entry accounting integrity, items linked to sales, bills, stock transfers, or stock adjustments cannot be deleted from the database table directly.
Solutions:
- Fix 1 (Recommended): Use Soft-Delete (Archive). In the delete dialog, select Soft-Delete (Archive). The item is hidden from the catalog, POS, and sales/purchase dropdowns, and its original name, SKU, and barcode are immediately released for reuse.
- Fix 2: Remove the Linked Transaction(s). Open the item details page → History or Transactions tab to identify the linked record (e.g. an Adjustment or Receipt). Navigate to that module, void/delete that transaction, then return to Items and choose Permanent Deletion.
[!CAUTION] Database Errors: If you see any "SQL" or "Database Connection" errors, please contact your system administrator immediately as this may indicate a server issue.